4 Core Focuses: ERP (Dynamics & one other; target ERP size is SMB) ; 24×7 Help Desk; eCommerce/POS; Infrastructure (Compute; Network; VMWare, Fortinet, Ubiquiti, Meraki); Hourly Bucket Based MSP, rather than per project; Minimum Hours 2.5/month; Sweet spot is 50-100 employees; MSP;
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