Founded 20+ years ago, SmartAction by Capacity has been a pioneer
in AI-driven customer service.
Our journey from its early days, with its roots in a small apartment near Los Angeles, to becoming an industry leader in AI-powered virtual agents for customer service, is a story of innovation, adaptation, and growth. We have succeeded in creating powerful technology and CX services that deliver frictionless conversational AI experiences over voice, chat, and text, allowing clients to enhance their customer service capabilities significantly.
Discover world-class virtual agents driven by the unmatched synergy of NOVA, SmartAction’s modern agent design platform, coupled with our team of expert conversational designers. With our partnership, your business is equipped to deliver exceptional customer service that is as dynamic and adaptable as the market itself.
